Delivery

Dispatch Times

Most orders are dispatched within 1 working day, but please allow 2 - 3 working days for height charts and prints as these are made to order.

UK Delivery

Standard Delivery - £1.30 or FREE on orders over £5

Orders are sent by Royal Mail Second Class Post or Royal Mail Tracked 48h depending on the weight, with an estimated delivery time of 2 - 5 working days from dispatch.

Express Tracked Delivery - £6.95

Orders are sent by Royal Mail Special Delivery or UPS depending on the weight, with an estimated delivery time of 1 working day from dispatch. You will be provided with a tracking number for your delivery.

Pick Up - Free

You can collect your order for free from our Bristol studio:

James Ellis
5.12 Paintworks, Bath Road
Bristol
BS4 3EH

See our location on google maps here.

Orders are usually ready within 1 working day, but please allow 2 - 3 days for height charts and prints. We'll email you as soon as your order is ready to pick up.

We're open Monday to Friday 9am - 4pm.

International Delivery

Europe - Airmail - £4.50

Orders are sent by Royal Mail airmail with an estimated delivery time of 1 - 2 weeks. Please note delivery times can vary and may take longer if you live in a rural area, or if it is a busy time of year.

GPSR Information: Our products are manufactured by James Ellis Stevens Ltd of 5.12 Paintworks, Bath Road, Bristol, BS4 3EH, UK. Tel: +44 117 927 7667, Email: hello@jamesellis.com. Our EU representative is Easy Access System Europe Oü, 16879218 Address: Mustamäe tee 50, 10621, Tallinn, Estonia. Tel: +358 40 500 3575, Email: gpsr.requests@easproject.com. Our products are suitable for children of all ages.

Rest of World - Airmail - £6.95

Orders are sent by Royal Mail airmail with an estimated delivery time of 1 - 3 weeks. Please note delivery times can vary and may take longer if you live in a rural area, or if it is a busy time of year.

Duties & Taxes

United States

We send orders to the US on a Delivered Duty Paid (DDP) service. This means the tariff costs are included in the price you pay at the checkout, so there won't be any fees at the time of delivery.

European Union

Orders below €150 EUR are exempt from customs duties, and VAT will be included in the price you pay at the checkout. As long as your order is below €150 EUR there won't be any fees at the time of delivery.