Welcome to jamesellis.com

Privacy and Security

 

  
 
            

HOW WILL YOU PROTECT MY DATA ONLINE?

When you first order with us we ask you to register with information such as your name, e-mail address and your billing and delivery address. Our site uses secure server software to protect your information whenever you place an order or access your account information. This software encrypts all information you input before it is sent to us to minimise the risk of this being intercepted before it is received by us. 

All the information we collect via our website or through correspondence with you may be used for the following purposes - dealing with orders and accounts, processing payments, credit reference checking, fraud detection and research.

  
 
  

DO YOU USE COOKIES?

Yes we do.  Our cookies do not contain any personal information about you and are used only to determine your browser and user preferences for our site. This helps us to provide you with the best service and to make it easier when you shop. You can, if you prefer, set up your internet browser to not accept cookies. You should still be able to use our site without having cookies enabled.

  
 
  

HOW DO YOU PROTECT THE INFORMATION YOU HOLD ABOUT ME ON YOUR INTERNAL SYSTEMS? 

We protect your privacy in several ways:

  • Access to customer account information is limited to those who need access for the performance of their job.
  • We use full login and password controls on our system.
  • Confidentiality and database access controls are reviewed periodically and updated as required to further protect our personal data.

If for any reason you are unsure about the personal and account information we are holding in your name, please contact us. We will happily review your file and update the records if required. You can call us on 0117 927 7667 (Monday - Friday 9.00am to 5.00pm) or email us on info@jamesellis.com.

  
 
  

HOW SAFE ARE MY CREDIT OR DEBIT CARD DETAILS ON YOUR SITE?

We know that security is a major concern to many of our customers. We have put a very secure system in place so you can feel completely at ease when shopping with us over the Internet.

Our site is secured by Trustwave. Click on the logo to the left to see our validation. We use Paypal Web Payments Pro system to process all credit and debit card payments.  Credit and debit card details are not stored on the site but processed on Paypal's servers.  You can find out more about Paypal's security features here.

We never share your credit details with third parties.

  
 
  

CAN I BE REMOVED FROM YOUR MAILING LIST?
James Ellis will send you special offers and promotions by post and email. If you do not want to receive offers and promotions by email, please click the unsubscribe link at the bottom of any email you receive from us. Your details will be removed immediately.  You will still receive order confirmations and despatch notes from us.  If you do not want to receive offers and promotions by post, let us know at info@jamesellis.com or by calling us on 0117 927 7667 (Monday - Friday 9.00am to 5.00pm). Our brochures are printed in advance so it can take up to eight weeks for the process to be complete and you may receive one further brochure.

CAN I GO BACK ON YOUR MAILING LIST?
If you have previously asked us not to send offers but have changed your mind please let us know by calling us on 0117 927 7667 (Monday - Friday 9.00am to 5.00pm)
or email us at info@jamesellis.com.

  

 
   WILL YOU PASS MY DATA ON TO THIRD PARTIES?
James Ellis will never pass your details on to third parties

We respect your privacy and are committed to protect it.