How long will it take to dispatch my order?
We aim to dispatch orders within 1 working day. If you have ordered a height chart please allow up to 3 working days as these are made to order.
How long will delivery take?
This depends on where you are based and which delivery method you choose. Please visit our delivery page for more details.
I need my order urgently, can I pay for a quicker service?
Express delivery is available for UK customers. Please visit our delivery page for more details.
How much is delivery?
Standard delivery to the UK is free on all orders over £5. For orders below £5 (for instance a single greetings card) we charge £1 delivery. Please visit the delivery page for details about express and international delivery.
Do you ship to countries outside of the UK?
Yes, we can ship to anywhere in the world. Please visit our delivery page for delivery times and prices.
Problems & complaints
I've changed my mind, can I return my order?
For non-personalised items, you can return your order for a full refund within 14 days of delivery, as long as the product is still in the condition in which it was sold. Please get in touch here with your order number and we'll let you know where to send your return.
If you have ordered a personalised height chart, unfortunately we can't offer a full refund unless your order is damaged or faulty.
My order is damaged or incorrect, what should I do?
We are very sorry if there is a problem with your order. Please get in touch here and let us know what's wrong. When we are at fault we will replace your order as a matter of urgency, or issue a refund if you prefer.
I've made a mistake on my personalised order, what should I do?
Please contact us here as soon as possible. If we haven't printed your order yet we can easily make a change for you. In the event that your order has already been printed or dispatched we will do our best to help.
My order hasn't arrived within the delivery time, what should I do?
We are very sorry if your order has not arrived within the estimated delivery time. Deliveries can sometimes take a little longer than expected, especially at busy times of year. If you feel you have been waiting longer than is reasonable, please contact us here and we will look into it for you.
Can you gift wrap my order?
Unfortunately we don't offer a gift wrapping service, but we are happy to include a gift message on the dispatch note if you are sending your order directly to the recipient. Please let us know in the 'special instructions' box when you checkout.
I want something slightly different to what's on the site, can you help?
Please get in touch here and we'll help if we can. In most cases we can only print in the designs, colours and fonts shown on the website, but please don't hesitate to ask.
I'm an artist, can I work with you?
We are always interested in seeing new artwork. If you feel your style would fit in with our products, please email some examples or a link to your website to email@example.com. We will get back to you as soon as possible.
Can I review one of your products on social media?
We would be delighted if you would like to review one of our products. Unfortunately we are unable to send out free samples, but if you need photos or any additional information please get in touch here.